
Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2025
At Closet Full of Coco ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our website, you consent to the data practices described in this policy. If you do not agree with the practices described, please do not use our services.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Payment information (processed securely through Shopify)
- Account credentials and preferences
- Order history and purchase information
- Communications with our customer service team
- Information submitted through forms (sourcing requests, contact forms)
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies (see our Cookie Policy)
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders and manage your account
- To communicate with you about your orders, account, and our services
- To send you marketing communications (with your consent)
- To improve our website, products, and customer service
- To detect and prevent fraud and unauthorized transactions
- To comply with legal obligations and protect our rights
- To personalize your shopping experience
- To respond to your inquiries and provide customer support
Information Sharing and Disclosure
Service Providers
We share your information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer service. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.
We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure data storage and backup procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
Access and Correction
You have the right to access, update, or correct your personal information at any time through your account settings or by contacting us.
Marketing Communications
You can opt out of marketing emails by clicking the unsubscribe link in any email or by updating your preferences in your account settings. You may still receive transactional emails related to your orders.
Data Deletion
You may request deletion of your account and personal information by contacting us. We will honor your request subject to legal and operational requirements (e.g., retaining order records for tax purposes).
GDPR Rights (EU Residents)
If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to object to processing, and the right to lodge a complaint with a supervisory authority.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: privacy@closetfullofcoco.com